A contract for holiday accommodation is made upon our written acceptance of your deposit and fully completed booking form; however, we reserve the right to reject any payment/reservation.
Any changes to your booking details must be communicated by letter or e-mail.
Pets
Pets may only be accommodated in selected accommodation in Padstow, Par Sands and Perranporth at a charge of £25.00 per pet per week or short break.
We ask that all dogs are kept on a lead and pets are never left alone in accommodation. Upon departure, please clean the accommodation so that all traces and/or odours of your pet are removed.
Occupancy
You may normally occupy the accommodation from 3.00pm; we would ask that you vacate by 10.00am on your day of departure or we may have to charge extra.
Please inspect the accommodation upon arrival; should you be dissatisfied, please tell us within 4 hours as the lead member of your group will be wholly responsible for the accommodation after this. Please do not approach the holiday park staff as they are unable to accept any responsibility for our accommodation.
The maximum number of berths must not be exceeded, and only those listed on the booking form may occupy the accommodation. Bookings are not transferrable. The accommodation allocated to you may not be the exact unit that you have seen advertised but it will be of a similar age, make and model. It will accommodate the same number of people and will be on the same holiday park. Please let us know if this is not acceptable.
Bed Linen
All our accommodation comes with duvets and pillows and some have blankets; however, we ask you to provide duvet covers, pillowcases and fitted sheets.
Gas and Electricity
Gas is only available at St Issey, Maribou, St Merryn, Par Sands and Snowland and this is free; please let us know if it runs out so we can remedy the situation.
Electricity is supplied via a meter at Atlantic Bays (£1 coin meter), Perran Sands (£1 coin meter) and Snowland (Pre-paid card); electricity is free at all other holiday parks.
Deposits/Payments
Your booking will be confirmed, in writing, when we receive your non-refundable deposit (normally £50.00); we must receive the balance no later than 8 weeks prior to arrival. We are unable to collect payments on arrival so please check with us that you have fully paid before you leave for your holiday. If we don't receive your balance on time, we will apply a £25.00 late fee to your account followed (a week after the due date) by cancellation of the holiday. We do not issue payment reminders.
You will reimburse us for any bank/Paypal charges and if any of your payments do not clear. Any charges may be deducted from your refundable bond.
We will also need a refundable bond of £50.00 per booking and you will reimburse us for any significant breakages/damage/excess cleaning. The refund will be processed within 7 days of departure and sent to the payer’s bank account using details obtained from any payment – these details will be destroyed following the refund of the bond – please advise us if this is a problem. If you leave before our “checkers” arrive, you will agree with their report on the condition of the accommodation.
The accommodation must be thoroughly cleaned and left in a satisfactory condition ready for the next guests.
Groups/Single Gender Bookings
Some of our parks will only accept bookings from one or more couples or family groups of mixed gender; please tell us, before you book, if your group is different to this.
We reserve the right to terminate your booking immediately and, if necessary, ask you to leave (without any refund) if you do not tell us.
General Conduct
Should a member of your holiday group disturb other guests, or cause wilful damage, we, park staff or owners may ask you to leave and no refund will be due to you.
Please report any breakages/damage immediately so that we can remedy this as soon as is possible.
Cancellations
If you cancel your holiday, or it is cancelled because you have not paid in full by the due date; we will refund the following (less the initial deposit) for cancellations:
12 to 16 weeks before occupancy 100% refund
8 to 12 weeks before occupancy 50% refund
less than 8 weeks before occupancy No refund
For changes or cancellations beyond our control, we cannot accept liability, pay compensation or extra rental charges.
Entertainment/Facilities
Entertainment and facilities on or off site are not managed by us and are subject to availability.
Par (Snowland Only) - Site Passes costing £12.00 per family of 4 (extra persons £2.50 each) for up to 14 nights (2009 prices) must be purchased.*
Perranporth - Site Passes costing from £25.00 per adult or £13.00 per child per week (2009 prices) must be purchased to use site facilities. These passes must be obtained from Perran Sands directly.
* Any slight annual increases in these charges will be collected prior to/on the day of arrival
Insurance
Insurance is not included in the price; we recommend that you invest in this; we operate a holiday insurance scheme, please ask for details. Your personal effects are not covered by our insurance during your stay, please make sure you have adequate cover for these items.
Accuracy
We have created this with honesty in mind; however, sometimes a key facility or service may be unavailable; should this happen we will tell you as soon as possible.
